As some of you know, I seemed to have disappeared off the face of the planet on Wednesday. Why? RCN can tell when they fucking owe me money! First of all, not only have I been with them for over 3 years, I get my cable, high speed cable modem coax-fiber hybrid (3.7MBPS), and telephone (local/LD) from them. They decide to disconnect everything because their fucking billing department haven’t passed a damn High School Equivalency exam, and can’t tell when they owe ME money! I come home to find that I’m completely disconnected in every way and that is possible. I had to go outside, call from a cell phone, then payphone, to fucking be put on hold for over 45 minutes! When I finally called they said I was disconnected for non-payment. I was like WTF you talking about? It’s autopay to my credit card account. I then asked what the balance is, they’re answer, “umm, NEGATIVE $22.80.” I said, “Uhh… doesn’t that you owe me credit?” Them, “Hmm… yeah.” Well then why the hell did you disconnect me! Connect me asap. “Well we’ll have to put you in queue. Earliest we can set up that would be next monday” WTF?! May I talk to your supervisor? “Hello Mr. Song, how may I help you. Your people disconnected me on their error, I’m sure that your little guy there told you the story already. “Yes he did.” Well I’ve been a loyal customer for over 3 years, have my phone, cable and internet from you guys, and run a business from my home. This disconnection is seriously detrimental, and I expect you to remedy the situation ASAP since it’s not my fault but yours. “I see the problem sir. We can put you in front of the line and queue on this friday morning.” Good. Let it be done, and if it ain’t I’m gonna make sure someone gets fired if this isn’t fixed by friday. “Ok… calm down sir…”

RCN sucks!