After our wedding, we spent the night about 3 blocks away at the Hotel Gansevoort. My wife actually used the hotel for her preparation ground on the day of the wedding. They promised us the room would be ready at 3PM for our 6PM wedding. Well they totally dropped the ball on that one. Caroline waited for almost an hour until the damn hotel had a room available, despite the fact that we told them ahead that this was critical for our wedding. She complained oviously, and they didn’t do anything about it. Horrible - especially for a wedding you’d think they’d be accomidating! As a result we were late for our own wedding. Also after the wedding I went to to open our room and carry my wife into the room, only to find that these idiots had deactivated our key cards! WTF?! How embarassing. My wife’s feet were killing her and she wanted to sit down, so she sat on the floor outside our hotel room in her wedding dress, while I went to the lobby to get the keycard working again. I complained and the guy at the desk gave me the “I couldn’t give a shit” look, despite me mentioning again that it was my wedding day! Finally back in our room realized that the belhop never brough our luggage. Called the front desk to bring it up… After a good half hour passed, they called back asking me to come down and find it as they don’t know where it is?!! So I again go down to the lobby, they lead me into the luggage room, and there’s my luggage in the corner. Without their tag numbers. Now I feel stupid for tipping the belhop well during the day when I dropped off my luggage as I asked him to take extra care of the luggage. We slept well that night as we were completely pooped and had to leave at 6AM to catch our flight. They got my car from the garage and checkout was nice. I again complained ot the manager about all the crap that happened and mentioned that it was our wedding day that this happened on. He gave me a “I couldn’t give a shit” look and said, well next time just look for me and I’ll give you a discount on your next stay. (yeah like I’ll ever stay here and pay $700 for a damn room again for this crappy service). The ambiance is nice (lobby has snakeskin covered pillars, granite floors) and the rooms are small but modern looking. But the service of the hotel is totally elitist and they just want your damn money as they know you’re not coming back. I definitely don’t recommend. Spend that money at the Ritz Carlton or even the W, and you’ll be treated much better.